Don’t waste your time downloading this app until they address the issues. I’m so shocked by the fact that this problem is still happening that I was compelled to write a review complaining about it.
FIRESIDE SUBS FREE
I just opened the app up again today because my husband and I decided to eat there tonight, and I wanted to use my points for a free sub. It just kept crashing so I threw the receipt away because it wasn’t worth the hassle. I hung onto the receipt and tried for multiple weeks.
I deleted the app and downloaded it again. Then it stopped showing any of my rewards points all together. Every time I tried to enter my receipt to get the points, the app would give an error message and crash. Well, that was the beginning of so much frustration that I took a 5 month hiatus from the app. He forgot so he went back in and they gave him a receipt and told him to enter the information through the app. My husband ordered food in the store, and when he came out with the food I asked him if he gave them my number so we could get the rewards points. It has been about 5 months since I used the app because the last time I did, it wouldn’t work. Would you mind sending us a private message at so we can further assist you? Thank you for your feedback and patience! We would like to take a closer look at the issue and troubleshoot it further if possible. We're sorry for the trouble you have had with the app. When we picked up our curbside order, we gave the employee our drink and chip requests and he ran back in to fill it, because, basically, Firehouse Subs is a great place with great staff. Nosing around the app some more, I found that I could order 1 or 2 cookies, but couldn’t specify which variety there either. I considered ordering the family pack initially, but the only option it gave were chip flavors and not which sandwiches, even though the description says there are three to pick from. I ordered three combos for our three sandwiches and there is a space for a special note, but it had a very small character allowance and couldn’t accommodate three drink flavors and three chip flavors. When adding the combo (drink+chips) to a sandwich order, there is no way to select a drink or chip flavor.
Downloaded and used the app for the first time today and found it a bit clumsy.
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